Privacy Policy

At Hawkes Haven Mobile Pet Services, we are committed to protecting your privacy and the confidentiality of your information. This Privacy Policy outlines how we collect, use, and safeguard the personal data of our clients and their pets.

 

1. Information We Collect

We may collect the following types of information when you book a service, contact us, or fill out a form:

• Client Information: Name, phone number, email address, home address, emergency contact.

• Pet Information: Name, breed, age, medical history, behavior notes, dietary needs.

• Payment Information: Details required to process payments (e.g., last 4 digits of card if paying via app or third-party processor).

• Service Records: Details of services provided, schedules, and any notes or observations.

 

2. How We Use Your Information

Your information is used solely for the purpose of providing quality pet care services. This includes:

• Scheduling appointments and communicating with you

• Customizing pet care to meet your pet’s needs

• Processing payments and sending receipts

• Ensuring safety and emergency preparedness

• Sending updates or promotions (only if opted in)

We do not sell or share your information with third parties for marketing or other unrelated purposes.

 

3. Photo Use and Social Media

We may take photos of pets during service visits for use on our website or social media platforms. We never post photos that include home interiors or client details.
If you prefer not to have your pet’s photo shared, please let us know in writing.

 

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes:

• Secure password protection of scheduling tools

• Limited access to client data

• Safe disposal of old records

 

5. Access and Updates

You may request a copy of your personal data at any time or ask us to update or delete it. Please contact us at [Insert contact info] to do so.

 

6. Third-Party Services

We may use trusted third-party platforms for scheduling, communication, and payment processing. These platforms have their own privacy policies, which we encourage you to review.

 

7. Policy Changes

We may update this Privacy Policy periodically. Clients will be notified of any major changes, and the updated version will be posted on our website or shared via email.

 

8. Contact Us

If you have questions about this policy or your information, please contact:

Hawkes Haven Mobile Pet Services at hawkeshavenllc@gmail.com